Totalview 2025 SP1 Release Notes¶
We are proud to announce that Totalview 2025 SP1 is here and share the highlights for this release.
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See full list of changes to Totalview in the Change Log.
1. Improved Call-log¶
We are thrilled to introduce the new and improved call-log!
Discover the improved call-log across our desktop clients and apps.
Key features:
Queue Distribution: Easily view your queue distribution, including handled-by information.
Call Differentiation: Distinguish between direct calls and calls from groups you are part of.
Call Status: Check if a call was missed, handled by you, or managed by another agent.
These updates improve overview and collaboration between agents.
2. Other exciting news¶
Added new field type to Balance that can be used by PowerBI
Display an error when creating or activating a user which then exceeds the licensed maximum user limit in WebAdmin
Added ability to search in users’ custom field values in the user grid in WebAdmin
Improved logging when going offline and online for iPhone
Changed hotkeys from the Ctrl+Shift+Key pattern to Ctrl+Alt+Key and Alt+Key on the Users page in WebAdmin
Fixed the HR Client application being opened behind other windows and not remembered maximized/windowed state