The Users Call Log

All calls to and from the user’s default local device are shown in the Call Log. By default, the lost calls are shown.

Calls are either direct or distributed by a queue. Calls distributed from queues have a headset icon.

For Direct calls, the log shows the calling/called name, calling/called number, date, start, and end time of the call.

For Queue calls, the log shows the calling name and number, calling/distributing queue, date, start, and end time of the call.

A call can have these states:

1. Incoming Answered

2. Incoming Missed

3. Outgoing Answered

4. Outgoing No Answer

Call state hover hints

Direct calls

Incoming

Missed

Outgoing

Outgoing no answer

Queue Calls

Handled

Handled by other member

Missed

Context Menu

You can click the or right-click to open a popup menu where you can choose from:

• Call

• Send SMS

• Phonebook

• Delete Entry

• Mark call as handled - Mark an unanswered queue call as handled by me

Note

Mark call as handled - is only visible when the call is missed and was distributed from a queue.

You can switch view by selecting the drop-down menu above the log. The log only shows calls within the last seven days.

If you want to see entries older than seven days you can click the ellipsis icon (3 dots) in the upper right corner of the Call Log. By clicking this, an expanded Call Log window will open where you can search entries with the Search field and within a date range.

When you have found your entry in the log you can right click the entry and choose between the following options:

• Copy – e.g. copy the list to MS Excel

• Call – call the selected entry

• Send SMS – send sms to selected entry

• Phonebook – you can add the entry to the Phonebook

• Delete Entry – delete entry from the Call Log

• Mark call as handled - Mark an unanswered queue call as handled by me