Client Shortcuts

Totalview Client & Totalview Receptionist

Function

Shortcut

Description

Answer Alerting

F1

Answer the alerting call on the default local phone, if no call is alerting the selection is cleared.

Hang Up

F2

Hang up current call

Transfer

F3

Transfers the connected call to the number in the Number field.

Consultation Call

F4

Consult other user before transferring

Retrieve

F9

Retrieves a call from hold. Retrieve also cancels a consultation and retrieves the original call.

Dial

F12

Dials the number in the Number field

Totalview shortcuts

Function

Shortcut

Description

Click & Call

Alt + ½

When the client is running, the click&call function can be used to create a call when running another program.

Read more here or here

Dial Default Teams

Ctrl + Shift + T

Make a teams call to selected user

Snapshot All Connections

Ctrl + F12 | Ctrl + F2 | Alt + Ctrl + Shift + F8

Tests the calls listed in the switchboard queues to see if they are valid.

Show DTMF

Ctrl + Shift + F7

Show DTMF dialog

Filter From Caller

Ctrl + Shift + 1

If there is a custom field value ending in #XXXX where XXXX is the callers’ number, a button will appear which

will select the custom field filter

Filter From Referrer

Ctrl + Shift + 2

If there is a custom field value ending in #XXXX where XXXX is the referrers’ number, a button will appear which

will select the custom field filter

Filter From Last Destination

Ctrl + Shift + 3

If there is a custom field value ending in #XXXX where XXXX is the last destination number, a button will appear which

will select the custom field filter

Copy IVR data

Ctrl + Shift + 4

Copies the last IVR data value from the current connection (One-Connect and 3CX only)

IVR data copy dropdown

Ctrl + Shift + 5

Show the copy IVR data options dropdown (One-Connect and 3CX only)

Do Not Disturb

Ctrl + D

Set do not disturb on the default local phone

Toggle Remote Office

Ctrl + O

When Remote Office is enabled all calls to the local number are sent to the remote office phone number

Phonebook

F7

Opens the phonebook

State

F5

Change the current presence.

Appointment

F6

Create a new appointment

Clear all search

Ctrl + F8

Clears the quick search field and filter selection

Clear search

Ctrl + Shift + Space

Clears the quick search field

The user list

Ctrl + 0 (numeric)

Toggles user list and search field.

Toggle calendar

Ctrl + Shift + Tab

Switch between the user grid and the calendar view.

Toggle views

Ctrl + Tab

Switch between the user grid views and the calendar view.

Toggle favorites

Ctrl + * (numeric)

Toggles the favorites filter

User popup menu 1

Alt + Down arrow

Shows the pop up for the selected user in the user grid. Applies for the client and when the cursor is in the search field. Applies not for the switchboard.

Quit

Alt + F4

Stops the Totalview client

Functions marked with 1 are not available on the Switchboard & Contact Center

Totalview Switchboard & Totalview Contact Center

Function

Shortcut

Description

Prepare Answer Alerting

Shift + Num enter

Selects the alerting call without answering, to see caller, referrer, last destination & target

Answer selected

Ctrl + Num enter

Answer the selected call in the Active Queue

Answer Alerting

Num enter | F1

Pick Up Alerting Call

Hang Up

Num - | F2

Hang up current call

Transfer

Ctrl + Num + | F3

Transfers the connected call to the number in the Number field.

Consult

Num + | F4

Consult other user before transferring

Hold

Num * | F8

Place current call on hold

Retrieve

Num /

Retrieves a call from hold. Retrieve also cancels a consultation and retrieves the original call.

Deflect

F11

Deflect call from selected connection

Dial

Num , | F12

Dial a telephone number

Dial Mobile

Num Del

Dials the mobile device for the selected user

Consult Default Mobile

Shift + Num +

Consults the mobile device for the selected user

Transfer To Default Mobile

Ctrl + Shift + Num +

Transfers active call to selected user’s default mobile

Deflect From Queue To Phone To

Ctrl + Shift + M

If you are busy talking to someone, you can deflect incoming calls to other people without answering the call first

Show/Hide Employees

Alt + Ctrl + S

Changes to compact mode, where the employee overview is hidden

Customize Shortcuts

It is possible to customize client shortcuts. To customize shortcuts, select Settings then Shortcuts

../../_images/Customize_Shortcuts.png

Control

Description

Commands

Select the name of the command or other item that you want to assign a keyboard shortcut to or remove a keyboard shortcut from.

Current keys

Keyboard shortcuts that are currently assigned to that command or other item appear here.

Press new shortcut key

Press the combination of keys you want to assign, starting with a CTRL or Function key.

Assign

Assigns the new shortcut key combination you’ve selected to a command. Important: Reassigning a combination of keys means that you can no longer use the combination for its original purpose. To restore the keyboard shortcut assignments to their original settings, select Reset All.

Remove

Removes the currently selected shortcut

Reset All

Returns all shortcut key assignments to their default values.

Close

Saves the changes and closes the dialog box. If you set a new shortcut key but didn’t press Assign, it will be lost. Important: The changes are saved pr. user pr. clienttype. If you use multiple machines you must make the customizations on each machine. Also if you customize shortcuts in a regular client, and then start a switchboard on the same machine, the customizations do not apply.

Note

Default there are only few common commands included in the commands list. To get all available commands you must start the client using the /ShowAllShortcuts parameter

Startup parameters

Most common startup parameters can be specified as normal windows parameters or in a configuration file (Totalview3Client.exe.config)

Example: Connect to a server called tv-srv

1: The server address is specified using the /s: shortcut parameter

Run: Totalview3Client.exe /s:tv-srv

2: In an xml configuration file (Called Totalview3Client.exe.config)

Create or open Totalview3Client.exe.config (in the same folder as Totalview3Client.exe) and enter:

<?xml version=”1.0″ encoding=”UTF-8″?>
<configuration>
    <ServerName value=”tv-srv” />
</configuration>

If a parameter is both in the config file and given as shortcut parameter, the shortcut is used.

The most common parameters are:

Parameter

Description

ServerName or S

Name of server. Default port is 3333 but another can be specified using tvsrv:port

E.g.:
/s:tvsrv:3350
<servername value=”tvsrv:3350”/>

Mode or M

Specifies client mode – possible values are:

  • Client or C (default)

  • Switchboard or S

  • Reception or R

  • Terminal or T

  • Doorway or D

  • ContactCenter or CC

E.g.:
/m:s
<Mode value=”Switchboard” />

Language or L

Specifies client language – possible values are defined in ResourceStrings.xml and Component.xml, normally they are:

  • en – English (default)

  • fo – Faroese

  • da – Danish

  • no – Norwegian

E.g.:
/L:fo
<Language value=”fo” />

WindowsLogin or W

If found the client will attempt to login using windows login.

E.g.:
/w
<WindowsLogin />

UserName or U

Specifies Totalview username

E.g.:
/u:tt
<UserName value=”tt” />Please note that the client will only try to login using Totalview username / password if both username and password are specified

UserPassword or P

Specifies Totalview password

E.g.:
/p:1234
<password value=”1234” />

Please note that the client will only try to login using Totalview username / password if both username and password are specified

ListeningDevice or D

Specified what device the switchboard operates on

E.g.:
/d:4040
<ListeningDevice value=”4040” />

ClientSettingName or C
Forcing client settings to be saved with specific machine name.
Solved problem with client settings being saved with various different names when running virtual clients.E.g.:
/c:name

ResetLayout

Will ignore the clientsettings read from server, can be used if they are corrupted, if the client does not start or is invisible it often helps to run it once using ResetLayout

E.g.:
/ResetLayout
<ResetLayout />

IgnoreLocalAppDataSettings or ILADS

Will ignore windowslogin or language selected in Totalview UI (stored in TotalviewLocalAppDataSettings.xml).

Will instead take windowslogin and language configuration from Totalview3Client.exe.config or startup parameter.
E.g.:
/IgnoreLocalAppDataSettings:Y
<IgnoreLocalAppDataSettings value=”Y” />

ShowAllShortcuts
Specifies that all the commands available, should be listed in the commands list in the Customize Shortcuts dialog
E.g.:
/ShowAllShortcuts
<ShowAllShortcuts />

SupportedLanguages
Specifies which languages are available in the clients language settings
Possible values are a comma separated list containing:

  • REMOVEDEFAULT clears the predefined languages (English, Danish, Faroese). If not specified the new languages will be added above the default languages.

  • list of short name : long name of languages, short name must be defined in Component.xml and ResourceStrings.xml. The order of the items is the same in the client as in the list

Sample:

<SupportedLanguages value=”REMOVEDEFAULT,fo:Faroese,da:Danish,en:English” />

The sample will reorder the default items, making Faroese first then Danish and English