PBX Functionality Matrix¶
Functionality |
Description |
Nettala |
Konnekta |
One-Connect |
3CX |
IPOffice |
Mobile Presence |
Unify |
Phone State |
||||||||
Local device state |
Indicator showing if local phone is idle, alerting, queued, busy |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Mobile device state |
Indicator showing if mobile phone is idle or busy |
✓ |
✓ |
✓ |
||||
Call back |
Indicator showing if call is a call back call |
✓ |
||||||
IVR user input |
Collect IVR user input and show in clients |
✓ |
✓ |
|||||
Device Control |
||||||||
Forwarding |
Forward calls alerting at one device to another device (local or mobile) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Do not disturb |
Block incoming calls at local device |
✓ |
✓ |
✓ |
✓ |
|||
Outbound caller ID |
Set what number to show when calling externally |
✓ |
✓ |
|||||
Mute device |
Mute local device |
✓ |
✓ |
|||||
DTMF tones |
Send DTMF tones over active connection |
✓ |
✓ |
✓ |
||||
Call control on local device |
||||||||
Dial |
Initiate new call |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Hang up |
Drop current call |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Pickup |
Answer alerting or queued call |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Hold |
Put current call on hold |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Consult/Transfer/Reconnect |
Execute a supervised transfer to local or external phone |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Blind Transfer |
Execute a blind transfer to local or external phone |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Divert from active queue |
Divert an alerting call from active queue without first answering call |
✓ |
✓ |
✓ |
✓ |
✓ |
||
Divert call to local phone |
Divert an alerting call from other devices to own local device |
✓ |
✓ |
✓ |
✓ |
✓ |
||
Retrieve transfer to local phone |
Retrieve a transferred call which is not yet answered |
✓ |
✓ |
✓ |
✓ |
✓ |
||
Retrieve transfer to external phone |
Retrieve a transferred to external call which is not yet answered |
✓1 |
✓ |
✓ |
✓ |
|||
Remote calling |
✓1 |
✓ |
✓ |
✓ |
||||
Smart clients (IPhone, Android) |
||||||||
Blind transfer of call via PBX calls |
Blind transfer call from mobile phone if calls are via PBX |
✓1 |
✓ |
✓ |
✓ |
✓2 |
||
Consult/transfer of callvia PBX calls |
Consult/transfer/reconnect call from mobile phone if calls are via PBX |
✓1 |
✓ |
✓ |
✓2 |
|||
Hold/Retrieve of call via PBX calls |
Hold/Retrieve call from mobile phone if calls are via PBX |
✓1 |
✓ |
|||||
Call control using desktop client |
Execute transfer/consult etc. on mobile calls if calls are via PBX |
✓1 |
✓ |
✓ |
✓ |
|||
Call group administration |
Admin user can add/remove users from call groups |
✓ |
✓ |
✓ |
||||
Call group sign in/out |
User can sign in/out of call groups. Admin user can sign other users in/out of call groups |
✓ |
✓ |
✓ |
✓ |
✓ |
||
Call group |
||||||||
Add user to call group |
✓ |
✓ |
✓ |
|||||
User sign in/out |
✓ |
✓ |
✓ |
✓ |
✓ |
|||
Call group current statistics |
✓ |
✓ |
✓ |
✓ |
✓ |
|||
Call statistics |
||||||||
Call statistics reports |
Enterprise call statistics |
✓ |
✓ |
✓ |
✓ |
✓ |
||
Call log |
Local phone call log |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Switchboard caller history |
When external incoming call arrives the switcboard presents a list of users that previously talked to the caller |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Call group wallboard |
||||||||
Single call group with members |
Wallboard showing statistics for a single call group including member |
✓ |
✓ |
✓ |
||||
Multiple call groups |
Wallboard showing statistics for multiple call groups |
✓ |
✓3 |
✓ |
✓ |
|||
Call group statistics |
||||||||
Number of members |
Number of members assigned to call group |
✓ |
✓ |
✓ |
✓ |
✓ |
||
Logged in members |
Number of members logged in to call group |
✓ |
✓ |
✓ |
✓ |
✓ |
||
Available members |
Number of members ready to accept a call, i.e. not busy in another call |
✓ |
✓ |
✓ |
✓ |
✓ |
||
Current calls |
Number of current calls serviced or waiting to be served |
✓ |
✓ |
✓ |
||||
Waiting calls |
Number of calls waiting to be served |
✓ |
✓ |
✓ |
✓ |
|||
Total number of calls |
Total number of calls to a call group in a PBX defined time interval |
✓ |
✓ |
✓ |
✓ |
|||
Total number of answered calls |
Total number of answered calls in a call group in a PBX defined time interval |
✓ |
✓ |
✓ |
✓ |
|||
Total number of missed calls |
Total number of missed calls in a call group in a PBX defined time interval |
✓ |
✓ |
✓ |
✓ |
|||
Average waiting time |
Average waiting time for calls in a call group in a PBX defined time interval |
✓ |
✓ |
✓ |
✓ |
|||
Average talk time |
Average talk time for calls in a call group in a PBX defined time interval |
✓ |
✓ |
✓ |
||||
Max waiting time |
Maximum waiting time for calls in a call group in a PBX defined time interval |
✓ |
✓ |
✓ |
||||
Call group member statistics |
||||||||
Total number of served calls |
Total number of calls served to an member from a specific call group. Including answered and not answered |
✓ |
✓ |
✓ |
||||
Total number of answered calls |
Total number of answered calls in a specific call group |
✓ |
✓ |
✓ |
||||
Total number of missed calls |
Total number of not answered served calls in a specific call group |
✓ |
✓ |
✓ |
||||
Average talk time |
Average talk time for an member in a spcecific call group |
✓ |
✓ |
✓ |
✓1 Requires that Remote Office is activated for the user
✓2 Requires that Mobile Twinning is activated for the user
✓3 Does not support Current calls, Average talk time and Max waiting time