PBX Functionality Matrix

Functionality	Description	Nettala	Konnekta	One-Connect	3CX	IPOffice	Mobile Presence	Unify
Phone State
Local device state	Indicator showing if local phone is idle, alerting, queued, busy	✓	✓	✓	✓	✓		✓
Mobile device state	Indicator showing if mobile phone is idle or busy		✓	✓			✓
Call back	Indicator showing if call is a call back call		✓		✓
IVR user input	Collect IVR user input and show in clients		✓	✓	✓
Device Control
Forwarding	Forward calls alerting at one device to another device (local or mobile)	✓	✓	✓	✓	✓		✓
Do not disturb	Block incoming calls at local device	✓		✓	✓	✓		✓
Do not disturb when in a Teams call	Block incoming calls at user device when user is in a Teams call			✓	✓	✓
Outbound caller ID	Set what number to show when calling externally		✓	✓	✓
Mute device	Mute local device					✓		✓
DTMF tones	Send DTMF tones over active connection		✓	✓		✓		✓
Call control using local device
Dial	Initiate new call	✓	✓	✓	✓	✓		✓
Hang up	Drop current call	✓	✓	✓	✓	✓		✓
Pickup	Answer alerting or queued call	✓	✓	✓	✓	✓		✓
Hold	Put current call on hold	✓	✓	✓	✓	✓		✓
Consult/Transfer/Reconnect	Execute a supervised transfer to local or external phone	✓	✓	✓	✓	✓		✓
Blind Transfer	Execute a blind transfer to local or external phone	✓	✓	✓	✓	✓		✓
Divert from active queue	Divert an alerting call from active queue without first answering call	✓	✓	✓	✓	✓		✓
Divert call to local phone	Divert an alerting call from other devices to own local device	✓	✓	✓	✓	✓		✓
Retrieve transfer to local phone	Retrieve a transferred call which is not yet answered	✓	✓	✓	✓	✓		✓
Retrieve transfer to external phone	Retrieve a transferred to external call which is not yet answered	✓1		✓	✓			✓
Remote calling		✓1			✓	✓		✓
Make call with number	Choose which of your available outbound caller ids to show when making a new call		✓
Call control using Teams client
Dial, Pickup	N.B. HandsFree call control not supported		✓	✓
Hang up, Hold, Retrieve, Divert			✓	✓
Blind Transfer			✓	✓
Consult/Transfer/Reconnect	N.B. HandsFree call control not supported		✓	✓
Smart clients (IPhone, Android)
Blind transfer of call via PBX calls	Blind transfer call from mobile phone if calls are via PBX	✓1	✓	✓	✓	✓2
Consult/transfer of callvia PBX calls	Consult/transfer/reconnect call from mobile phone if calls are via PBX	✓1	✓	✓		✓2
Hold/Retrieve of call via PBX calls	Hold/Retrieve call from mobile phone if calls are via PBX	✓1	✓
Make call with number	Choose which of your available outbound caller ids to show when making a new call		✓
Call control using desktop client	Execute transfer/consult etc. on mobile calls if calls are via PBX	✓1	✓	✓		✓
Call group administration	Admin user can add/remove users from call groups			✓	✓	✓
Call group sign in/out	User can sign in/out of call groups. Admin user can sign other users in/out of call groups	✓	✓	✓	✓	✓
Call group
Add user to call group				✓	✓	✓
User sign in/out		✓	✓	✓	✓	✓
Call group current statistics		✓	✓	✓	✓	✓
Call Wrap-up			✓	✓	✓
Call statistics
Call statistics reports	Enterprise call statistics	✓	✓	✓	✓	✓		✓
Call log	Local phone call log	✓	✓	✓	✓	✓		✓
Call log with Queue information	Local phone call log with queue distribution and “”handled by member” information		✓	✓	✓
Switchboard caller history	When external incoming call arrives the switcboard presents a list of users that previously talked to the caller	✓	✓	✓	✓	✓		✓
Call group wallboard
Single call group with members	Wallboard showing statistics for a single call group including member	✓	✓	✓	✓
Multiple call groups	Wallboard showing statistics for multiple call groups	✓	✓	✓	✓
Call group statistics
Number of members	Number of members assigned to call group	✓	✓	✓	✓	✓
Logged in members	Number of members logged in to call group	✓	✓	✓	✓	✓
Available members	Number of members ready to accept a call, i.e. not busy in another call	✓	✓	✓	✓	✓
Current calls	Number of current calls serviced or waiting to be served	✓	✓	✓	✓
Waiting calls	Number of calls waiting to be served	✓	✓	✓	✓
Total number of calls	Total number of calls to a call group in a PBX defined time interval	✓	✓	✓	✓
Total number of answered calls	Total number of answered calls in a call group in a PBX defined time interval	✓	✓	✓	✓
Total number of missed calls	Total number of missed calls in a call group in a PBX defined time interval	✓	✓	✓	✓
Average waiting time	Average waiting time for calls in a call group in a PBX defined time interval	✓	✓	✓	✓
Average talk time	Average talk time for calls in a call group in a PBX defined time interval	✓	✓	✓	✓
Max waiting time	Maximum waiting time for calls in a call group in a PBX defined time interval	✓	✓	✓	✓
Call group member statistics
Total number of served calls	Total number of calls served to a member from a specific call group. Including answered and not answered	✓	✓	✓	✓
Total number of answered calls	Total number of answered calls in a specific call group	✓	✓	✓	✓
Total number of missed calls	Total number of not answered served calls in a specific call group	✓	✓	✓	✓
Average talk time	Average talk time for a member in a spcecific call group	✓	✓	✓	✓

✓¹ Requires that Remote Office is activated for the user

✓² Requires that Mobile Twinning is activated for the user