Totalview Connect

You can find Connect under Settings -> Connect in the Totalview Client

The options are New, Edit and Delete

Exclude all Totalview numbers	If checked, all Totalview numbers are excluded from the actions.
New	Click the New button if you want to create a new Connect setup
Edit	You have the option to edit a previous Connect setup
Delete	Click the Delete button if you want to delete a Connect setup

With different Action types, you can define how calls are dispatched to other applications.

Enabled	Enables / disables the given action
Action type	Select from the list between Action types Start application, Activate window, Network send and Http Get

Action types

No external	No action
Start application	With Action type set to Start Application, it is possible to start a specific application when a customer calls you.
Activate window	With Action type set to Activate window it is possible to activate/set focus on a specific window. E.g., when there is an incoming call, it is convenient that the Switchboard is getting focus.
Network send	With Action type set to Network send, you can e.g. get information about a specific debtor in Navision based on the incoming number.
Http Get	The defined action arguments are sent as a query to the selected URL

Start when

Call starts	Action is triggered when the call starts
Call is established	Action is triggered when the call is established
Call Ends	Action is triggered when the call ends

Direction

When I’m calling	Action is triggered when you call another number
When someone calls me	Action is triggered when someone is calling your number

Numbers

External Numbers	Action is triggered only if an external number calls you or is called by you
Internal Numbers	Action is triggered only if an internal number calls you or is called by you

Arguments

Argument	Description
[A]	ANumber. The calling persons ANumber
[A-CC]	ANumber, excluding named country code, e.g. [A-1] will remove country code from United States phone numbers
[L]	Local number receiving a call or initiating a call
[N]	Name or caller
[I]	Callid
[C]	The triggering command (1: Call, 2: Answer, 3: Hangup)
[D]	Direction or the call (0: Incoming, 1: Outgoing)
[X]	Was the all Answered (0: No, 1: Yes)
[ST]	Starting Time in the format ddmmyyyy hhnnss
[ET]	Ending Time in the format ddmmyyyy hhnnss
[DU]	Call Duration in the format hhnnss
[IVR]	Entered IVR user input in the format (tag=value). Tag is the IVR identification and value is the user input
[-IVR]	Entered IVR user input in the format (value)

Examples

Start application

In this example Notepad is started every time an internal number is calling.

Activate window

In this example the Totalview Switchboard get focus everytime someone calls your number. That includes both external and internal numbers.

Network send

In this example the generated information is sent directly to the local network. Action will be triggered when you have an incoming external call.

The network settings consists of a Host – network address and a port number. In addition you may specify whether to do a UDP broadcast or a regular TCP connection. The contents of the call record are sent to the network.

Using Network send with TCP is the preferred method for signaling Navision.

Http Get

The GET method is used to retrieve information from a given server using a given URI. Requests using GET should only retrieve data and should have no other effect on the data.

The defined action argumens are sent as a query to the selected URL.

The query is HTTPEncoded using the following rules:

“All characters in the query are converted except for the letters A through Z (and a through z), numerals 0 through 9, the asterisk (*), dollar sign ($), exclamation point (!), at sign (@), period (.), underscore (_), single quote (‘), parentheses, and hyphen (-). Spaces are converted to plus characters (+), and all other characters are converted into hex values preceded by the percent sign (%)”

Http Get examples

URL	Arguments	Result example		Description
http://localhost/DataLookup	[A]	http://localhost/DataLookup?+298344000		Where +298344000 is the dialing number
http://localhost/DataLookup?Query=	[-IVR]	http://localhost/DataLookup?Query=46654		Where 46654 is the IVR user input