Broadworks Mobility¶
Totalview Broadworks PBX integration has been extended to also work with Mobility service in Broadworks, as of Totalview 2022.
Service Description¶
Broadworks Mobility makes it possible to do more call handling in mobile phones, that are connected to the service, to the extent that it has almost feature parity with a physical device.
The only limitation is that you cannot make or answer calls hands free from a mobile phone.
It does not matter if the calls is initiated from the mobile phone number.
It also does not matter if the called number is the mobile number.
The mobile acts just like a physical desk phone with respect to call control, except the aforementioned limitation with hands free make and answer call.
Outbound Caller ID¶
When making outbound call from mobile phone, it is possible to select which number should be shown as caller ID:
Local (virtual) number or
Mobility number
Outbound Caller ID is configured in Totalview.
NB:
User must have Caller ID rights to set/change caller ID from Totalview
When enabling Mobility for the user, caller ID will not be settable before restarting the Broadworks Connector
Broadworks Configuration¶
To have Broadworks Mobility enabled for a user, the following services must be assigned:
Broadworks Mobility
Personal Assistant
It is recommended to turn off the following services when running Broadworks Mobility:
Remote Office
User Mobility Configuration¶
In the user’s profile configuration, there are a number of configurations - most are default - that need to be set correctly, for all telephony features to work. Here follows a complete list:
On user’s profile Broadworks Mobility configuration main page:
Broadworks Mobility: Enabled
☑ Use Mobile Identity Call Anchoring Controls
☐ Prevent Calls To User’s Own Mobile Identities
On user’s profile BroadWorks Mobility - Profile Identity Alerting Policy page:
☑ Ring Fixed Devices
☑ Ring Mobile Devices
NB: It is necessary to add relevant mobile identities to right hand side list
On user’s BroadWorks Mobility - Mobile Identity configuration page - General tab:
☑ Alert for Agent Calls
☑ Alert for Click To Dial Calls
☐ Alert for Group Paging Calls
☑ Use Mobility Calling Line ID
☑ Use Mobility Connected Identity
☐ Enable Diversion Inhibitor
☐ Require Answer Confirmation
☑ Use Cisco BroadWorks-based Call Control Services
☐ Enable Direct Routing
☐ Mark CDRs as Intra-Enterprise/Group Calls
Profile Type: Network Profile
Use Level: Group Settings
On user’s BroadWorks Mobility - Mobile Identity configuration page - Alerting Policy tab:
☑ Ring Fixed Devices
☑ Ring Mobile Devices
NB: It is necessary to add relevant mobile identities to right hand side list
On user’s BroadWorks Mobility - Mobile Identity configuration page - Call Anchoring tab:
☑ Enable Call Anchoring
Personal Assistant¶
The Broadworks Personal Assistance service make is possible to handle incoming calls, when user is busy. The caller is presented with the following options, which he/she can choose between, using DTMF (dial tone):
Be transferred (forwarded) to a colleague or reception (configurable in Totalview)
Leave a voice mail message
Configuration¶
The following Broadworks Personal Assistant Service user’s configuration must be made:
In the Call to Numbers tab:
Add Primary number to right hand side list. Leave Mobility number in left hand side list.