Manual Update of Clients

When the automatic update for Totalview Clients is unavailable, a manual update can be performed.
This process is required whenever an upgrade or hotfix is applied.

Steps for Manual Update

  1. Acquire the Installed Files
    • Option A: Download the files using HTTP GET requests:

      • Note: For versions older than 2025, replace /Api/ with /ServerApi/ in the URLs below.

    GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewAdmin
GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewClient
GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewHR
GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewTimeClient
GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewAutoUpdater

    • Option B: Use the Install with Installer (User Installed) step (see Installing with Installer exe (User Installed)) on any machine to download the required files.

    • Option C: Access the files directly on the installation server in the designated Tenant Folder.

  2. Verify Folder Structure. Confirm that the client folder contains the following structure:
    • Totalview (or Totalview <TenantName>)

      • TotalviewAdmin/

      • TotalviewClient/

      • TotalviewHR/

      • TotalviewTimeClient/

      • appsettings.json

      • TotalviewAutoUpdater.exe

  3. Ensure Write Access for AutoUpdate

    • If users lack write access to the installation folder, AutoUpdate will not work. In this case, remove TotalviewAutoUpdater.exe and appsettings.json from the folder’s root.

  4. Copy Files to the Target Machine: Copy the verified folder (Totalview or Totalview <TenantName>) to the desired installation directory:

    • Preferred: %LocalAppData%\Programs\

    • Alternative: C:\Program Files (x86)\Formula\