Manual Install of Clients

If Installing with Installer exe (User Installed) can not be performed for a tenant, maybe because of security
concerns, then the files can be “installed” manually by copy.

Steps for Manual Installation

  1. Acquire the Installed Files

    • Option A: Use the Install with Installer (User Installed) step (see Installing with Installer exe (User Installed)) on any machine to download the required files.

    • Option B: Access the files directly on the installation server in the designated Tenant Folder.

    • Option C: Download the files using HTTP GET requests:

      • Note: For versions older than 2025, replace /Api/ with /ServerApi/ in the URLs below.

    GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewAdmin
GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewClient
GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewHR
GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewTimeClient
GET - https://<TenantName>.totalview.cloud/Api/ClientDownload/TotalviewAutoUpdater
  2. Verify Folder Structure. Confirm that the client folder contains the following structure:
    • Totalview (or Totalview <TenantName>)

      • TotalviewAdmin/

      • TotalviewClient/

      • TotalviewHR/

      • TotalviewTimeClient/

      • appsettings.json

      • TotalviewAutoUpdater.exe

  3. Ensure Write Access for AutoUpdate

    • If users lack write access to the installation folder, AutoUpdate will not work. In this case, remove TotalviewAutoUpdater.exe and appsettings.json from the folder’s root.

  4. Copy Files to the Target Machine: Copy the verified folder (Totalview or Totalview <TenantName>) to the desired installation directory:

    • Preferred: %LocalAppData%\Programs\

    • Alternative: C:\Program Files (x86)\Formula\

  5. Create Desktop Shortcuts: For each required application, create shortcuts on the desktop in a folder called Totalview or Totalview <TenantName>. Only add relevant shortcuts:

    • Totalview Admin or Totalview Admin <TenantName> targeting "INSTALLFOLDER\TotalviewAdmin\Totalview3Admin.exe"

    • Totalview or Totalview <TenantName> targeting "INSTALLFOLDER\TotalviewClient\Totalview3Client.exe"

    • Totalview Contact Center or Totalview Contact Center <TenantName> targeting "INSTALLFOLDER\TotalviewClient\Totalview3Client.exe" /M:CC

    • Totalview Receptionist or Totalview Receptionist <TenantName> targeting "INSTALLFOLDER\TotalviewClient\Totalview3Client.exe" /M:R

    • Totalview Switchboard or Totalview Switchboard <TenantName> targeting "INSTALLFOLDER\TotalviewClient\Totalview3Client.exe" /M:S

    • Totalview Time or Totalview Time <TenantName> targeting "INSTALLFOLDER\TotalviewTimeClient\TotalviewTimeClient.exe"

  6. Create Start Menu Shortcuts: Create shortcuts in the Start Menu in a folder named Totalview or Totalview <TenantName>, only for the relevant applications.

    • Totalview Admin or Totalview Admin <TenantName> targeting "INSTALLFOLDER\TotalviewAdmin\Totalview3Admin.exe"

    • Totalview or Totalview <TenantName> targeting "INSTALLFOLDER\TotalviewClient\Totalview3Client.exe"

    • Totalview Contact Center or Totalview Contact Center <TenantName> targeting "INSTALLFOLDER\TotalviewClient\Totalview3Client.exe" /M:CC

    • Totalview Receptionist or Totalview Receptionist <TenantName> targeting "INSTALLFOLDER\TotalviewClient\Totalview3Client.exe" /M:R

    • Totalview Switchboard or Totalview Switchboard <TenantName> targeting "INSTALLFOLDER\TotalviewClient\Totalview3Client.exe" /M:S

    • Totalview Time or Totalview Time <TenantName> targeting "INSTALLFOLDER\TotalviewTimeClient\TotalviewTimeClient.exe"