Call Statistics When Using the 3CX Phone System

When using callstatistics with the 3CX phone system there are a few exceptions.

The 3CX call statistics does not show Transferred calls. The rules for generating the statistics are listed below.

3CX specifics when generating statistics.

• Calls answered by Queues, IVR’s or VoiceMails are not registered as answered calls and do not affect the NoOfEstablished property.

• Calls answered by VoiceMail are registered as AnswerdByVoiceMail. The property can be seen in the View Data Details page.

• Calls distributed by Queues are registered as calling the Queue. This way the statistic shows calls handled by a specific Queue.

• When handling incoming external calls, the called DID number is registered. The property can be seen in the View Data Details page.