PBX Functionality Matrix

Functionality	Description	Nettala	Broadworks Mobility	One-Connect	3CX	IPOffice	Mobile Presence	Unify
Phone State
Local device state	Indicator showing if local phone is idle, alerting, queued, busy	✓	✓	✓	✓	✓		✓
Mobile device state	Indicator showing if mobile phone is idle or busy		✓	✓			✓
Call back	Indicator showing if call is a call back call				✓
IVR user input	Collect IVR user input and show in clients			✓
Device Control
Forwarding	Forward calls alerting at one device to another device (local or mobile)	✓	✓	✓	✓	✓		✓
Do not disturb	Block incoming calls at local device	✓	✓	✓		✓		✓
Outbound caller ID	Set what number to show when calling externally		✓	✓	✓
Mute device	Mute local device					✓		✓
DTMF tones	Send DTMF tones over active connection					✓		✓
Call control on local device
Dial	Initiate new call	✓	✓1	✓	✓	✓		✓
Hang up	Drop current call	✓	✓	✓	✓	✓		✓
Pickup	Answer alerting or queued call	✓		✓	✓	✓		✓
Hold	Put current call on hold	✓	✓	✓	✓	✓		✓
Consult/Transfer/Reconnect	Execute a supervised transfer to local or external phone	✓	✓	✓	✓	✓		✓
Blind Transfer	Execute a blind transfer to local or external phone	✓	✓	✓	✓	✓		✓
Divert from active queue	Divert an alerting call from active queue without first answering call	✓	✓	✓	✓	✓		✓
Divert call to local phone	Divert an alerting call from other devices to own local device	✓	✓	✓	✓	✓		✓
Retrieve transfer to local phone	Retrieve a transferred call which is not yet answered	✓	✓	✓	✓	✓		✓
Retrieve transfer to external phone	Retrieve a transferred to external call which is not yet answered	✓2		✓	✓			✓
Remote calling		✓2	✓1		✓	✓		✓
Smart clients (IPhone, Android)
Blind transfer of call via PBX calls	Blind transfer call from mobile phone if calls are via PBX	✓2	✓	✓	✓	✓3
Consult/transfer of callvia PBX calls	Consult/transfer/reconnect call from mobile phone if calls are via PBX	✓2	✓	✓		✓3
Hold/Retrieve of call via PBX calls	Hold/Retrieve call from mobile phone if calls are via PBX	✓2	✓	✓
Call control using desktop client	Execute transfer/consult etc. on mobile calls if calls are via PBX	✓2	✓	✓		✓
Call group administration	Admin user can add/remove users from call groups			✓	✓	✓
Call group sign in/out	User can sign in/out of call groups. Admin user can sign other users in/out of call groups	✓	✓	✓	✓	✓
Call group
Add user to call group				✓	✓	✓
User sign in/out		✓	✓	✓	✓	✓
Call group current statistics		✓	✓	✓	✓	✓
Call statistics
Call statistics reports	Enterprise call statistics	✓	✓	✓	✓	✓		✓
Call log	Local phone call log	✓	✓	✓	✓	✓		✓
Switchboard caller history	When external incoming call arrives the switcboard presents a list of users that previously talked to the caller	✓	✓	✓	✓	✓		✓
Call group wallboard
Single call group with members	Wallboard showing statistics for a single call group including member	✓	✓	✓	✓
Multiple call groups	Wallboard showing statistics for multiple call groups	✓	✓	✓	✓

✓¹ New call triggers click-to-dial

✓² Requires that Remote Office is activated for the user

✓³ Requires that Mobile Twinning is activated for the user

Comments

• Outbound caller ID (Broadworks mobility) : Only possible to select Outbound caller ID for calls from mobile and only possible to select mobile or local number

• Retrieve transfer to external phone (Broadworks mobility) : No monitor on external trunk and not possible to retrieve calls transferred to external device

• Remote calling (Broadworks mobility) : No need for remote calling. MakeCall is supported directly by mobility

• Consult/transfer of call via PBX calls (3CX) : Not supported

• Hold/Retrieve of call via PBX calls (3CX, IPOffice) : Not supported

• Call control using desktop client (3CX) : Blind transfer supported. Other call control not supported