Client Shortcuts

Function

Shortcut

Description

Clear all search

Ctrl + F8

Clears the quick search field and filter selection

Clear search

Ctrl + Shift + Space

Clears the quick search field

User popup menu

Alt + Down arrow

Shows the pop up for the selected user in the user grid. Applies for the client and when the cursor is in the search field. Applies not for the switchboard.

Quit

Alt + F4

Stops the Totalview client

State

F5

Change the current presence.

Appointment

F6

Create a new appointment

Phonebook

F7

Search the phonebook and dial a number

The user list

Ctrl + 0 (numeric)

Set focus to the user grid

Toggle calendar

Ctrl + Shift + Tab

Switch between the user grid and the calendar view.

Toggle views

Ctrl + Tab

Switch between the user grid views and the calendar view.

DND

Ctrl + D

Set do not disturb on the default local phone

DND

Ctrl + Alt + T

Make a teams call to selected user

Call control shortcuts (applies only to the switchboard)

Pick up alerting

Enter or F1

Answer the alerting call on the default local phone, if no call is alerting the selection is cleared.

Select alerting call

Shift + Enter

Select the alerting call on the default local phone, if no call is alerting the selection is cleared.

Pick up selected

Ctrl + Enter

Answer the selected call in the Active Queue

Make call

, (numeric) or F12

Dials the number in the Number field

Consult

+(numeric) or F4

Consults the number in the Number field.

Hang up

– (numeric) or F2

Clear the current connected call on the default local device

Hold

* (numeric) or F8

Put the current connected call on hold on the default local device

Retrieve

/ (numeric) or F9

Retrieves a call from hold. Retrieve also cancels a consultation and retrieves the original call.

Transfer

Ctrl + (numeric) or F3

Transfers the connected call to the number in the Number field.

Deflect

F11

Deflects transferred call in the Handle queue back into the active queue.

Snapshot calls

Ctrl + Shift + F8

Tests the calls listed in the switchboard queues to see if they are valid.

Consult to default mobile

Ctrl + Shift + (numeric)

Transfer to default mobile

Show/Hide Employees

Ctrl + Alt + S

Toggles the employees list visibility

Open My State view

Ctrl + Alt + Home

Shows My State drop down

Startup parameters

Most common startup parameters can be specified as normal windows parameters or in a configuration file (Totalview3Client.exe.config)

Example: Connect to a server called tv-srv

1: The server address is specified using the /s: shortcut parameter

Run: Totalview3Client.exe /s:tv-srv

2: In an xml configuration file (Called Totalview3Client.exe.config)

Create or open Totalview3Client.exe.config (in the same folder as Totalview3Client.exe) and enter:

<?xml version=”1.0″ encoding=”UTF-8″?>
<configuration>
    <ServerName value=”tv-srv” />
</configuration>

If a parameter is both in the config file and given as shortcut parameter, the shortcut is used.

The most common parameters are:

Parameter

Description

ServerName or S

Name of server. Default port is 3333 but another can be specified using tvsrv:port

E.g.:
/s:tvsrv:3350
<servername value=”tvsrv:3350”/>

Mode or M

Specifies client mode – possible values are:

  • Client or C (default)

  • Switchboard or S

  • Reception or R

  • Terminal or T

  • Doorway or D

  • ContactCenter or CC

E.g.:
/m:s
<Mode value=”Switchboard” />

Language or L

Specifies client language – possible values are defined in ResourceStrings.xml and Component.xml, normally they are:

  • en – English (default)

  • fo – Faroese

  • da – Danish

  • no – Norwegian

E.g.:
/L:fo
<Language value=”fo” />

WindowsLogin or W

If found the client will attempt to login using windows login.

E.g.:
/w
<WindowsLogin />

UserName or U

Specifies Totalview username

E.g.:
/u:tt
<UserName value=”tt” />Please note that the client will only try to login using Totalview username / password if both username and password are specified

UserPassword or P

Specifies Totalview password

E.g.:
/p:1234
<password value=”1234” />

Please note that the client will only try to login using Totalview username / password if both username and password are specified

ListeningDevice or D

Specified what device the switchboard operates on

E.g.:
/d:4040
<ListeningDevice value=”4040” />

ClientSettingName or C
Forcing client settings to be saved with specific machine name.
Solved problem with client settings being saved with various different names when running virtual clients.E.g.:
/c:name

ResetLayout

Will ignore the clientsettings read from server, can be used if they are corrupted, if the client does not start or is invisible it often helps to run it once using ResetLayout

E.g.:
/ResetLayout
<ResetLayout />

IgnoreLocalAppDataSettings or ILADS

Will ignore windowslogin or language selected in Totalview UI (stored in TotalviewLocalAppDataSettings.xml).

Will instead take windowslogin and language configuration from Totalview3Client.exe.config or startup parameter.
E.g.:
/IgnoreLocalAppDataSettings:Y
<IgnoreLocalAppDataSettings value=”Y” />

SupportedLanguages
Specifies which languages are available in the clients language settings
Possible values are a comma separated list containing:

  • REMOVEDEFAULT clears the predefined languages (English, Danish, Faroese). If not specified the new languages will be added above the default languages.

  • list of short name : long name of languages, short name must be defined in Component.xml and ResourceStrings.xml. The order of the items is the same in the client as in the list

Sample:

<SupportedLanguages value=”REMOVEDEFAULT,fo:Faroese,da:Danish,en:English” />

The sample will reorder the default items, making Faroese first then Danish and English