The Contact Center Client

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The Contact Center client is intended for use with call groups. It has all the functionality of the switchboard (See The Switchboard Client), but in addition it supports automatic wrap-up time, and an overview of the users call groups.

Automatic wrap-up

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When wrap-up is enabled, it will automatically be activated when an incoming call is ended. While in wrap-up the user will not receive any call from call groups. Direct calls will not be affected.

In Totalview admin you can set up automatic wrap-up time, including how long the wrap-up is initially and how much the time is extended, when the user selects to extend the wrap-up time.

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If wrap-up is enabled in the admin module it can be overwritten by the Contact Center in general settings.

Call-groups

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The call groups window displays which call groups the user is member of. Use the sliders to log in/out of the call groups. The top right slider can be used to log in/out of all call groups (only supported on 3CX)

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Expanding a call group will show all the members, and their log in/out state