PBX Functionality Matrix¶
Functionality |
Description |
Broadworks |
Broadworks Nettala |
Unify |
3CX |
IPOffice |
Mobile Presence |
Phone State |
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Local device state |
Indicator showing if local phone is idle, alerting, queued, busy |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Mobile device state |
Indicator showing if mobile phone is idle or busy |
✓ |
|||||
Call back |
Indicator showing if call is a call back call |
✓ |
|||||
Device Control |
|||||||
Forwarding |
Forward calls alerting at one device to another device (local or mobile) |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Do not disturb |
Block incoming calls at local device |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Outbound caller ID |
Set what number to show when calling external phones (requires elevated rights on phone network) |
✓ |
|||||
Mute device |
Mute local device |
✓ |
✓ |
||||
DTMF tones |
Send DTMF tones over active connection |
✓ |
✓ |
||||
Call control on local device |
|||||||
Dial |
Initiate new call |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Hang up |
Drop current call |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Pickup |
Answer alerting or queued call |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Hold |
Put current call on hold |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Consult/Transfer/Reconnect |
Execute a supervised transfer to local or external phone |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Blind Transfer |
Execute a blind transfer to local or external phone |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Divert from active queue |
Divert an alerting call from active queue without first answering call |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Divert call to local phone |
Divert an alerting call from other devices to own local device |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Retrieve transfer to local phone |
Retrieve a transferred call which is not yet answered |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Retrieve transfer to external phone |
Retrieve a transferred call which is not yet answered |
✓1 |
✓1 |
✓ |
✓ |
||
Remote calling |
✓1 |
✓1 |
✓ |
✓ |
✓ |
||
Smart clients (IPhone, Android) |
|||||||
Blind transfer of via PBX calls |
Blind transfer call from mobile phone if calls are via PBX |
✓1 |
✓1 |
✓2 |
|||
Call control using desktop client |
Execute transfer/consult etc. on mobile calls if calls are via PBX |
✓1 |
✓1 |
✓ |
|||
Call group administration |
Admin user can add/remove users from call groups |
✓ |
✓ |
||||
Call group sign in/out |
User can sign in/out of call groups. Admin user can sign other users in/out of call groups |
✓ |
✓ |
✓ |
✓ |
||
Call group |
|||||||
Add user to call group |
✓ |
✓ |
|||||
User sign in/out |
✓ |
✓ |
✓ |
✓ |
|||
Call group current statistics |
✓ |
✓ |
✓ |
✓ |
|||
Call statistics |
|||||||
Call statistics reports |
Enterprise call statistics |
✓ |
✓ |
✓ |
✓ |
||
Call log |
Local phone call log |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Switchboard caller history |
When external incoming call arrives the switcboard presents a list of users that previously talked to the caller |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Call group wallboard |
|||||||
Single call group with members |
Wallboard showing statistics for a sing call group including member |
✓ |
✓ |
✓ |
|||
Multiple call groups |
Wallboard showing statistics for multiple call groups |
✓ |
✓ |
✓ |
✓1 Requires that Remote Office is activated for the user
✓2 Requires that Mobile Twinning is activated for the user