With the filters, you can specify the relevant information you want to subtract from the phone statistics. You can filter the date interval, organization entity, weekdays and hours. If your organization’s opening hours is from Monday to Friday from 8:00 AM to 5:00 PM you can filter phone statistics relevant for this interval.
Within the organization filter, you can choose between entire organization, reception desks, staff and divisions. Staff refers to everyone in the organization but reception desk.