Answered and unanswered calls

For the three main menus, you can see the number of answered and unanswered calls in your organization. The (Un) answered view shows graphs for the (Un) answered calls in total, on a daily basis, a weekday basis and on an hourly basis.

Under Customer Service you can also see answered and unanswered transferred calls. These graphs are shown in total and on a daily basis.

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Last edited on September 13th, 2017