compare

Compare

Another feature within the work specification is the Compare function. From the Compare function, the administrator has the option to select different jobs in order to compare how much time was spent on each job in a specific time interval. Just click the Compare dropdown in order to get a list of all the jobs you can choose between.

 

Click the Show button and the graph will show how much time was spent on the jobs selected in the compare matrix.

 

 

The graph can be saved either as PDF or Excel. The Excel report will show a sum of hours spent on the jobs for each day in the interval

 

Compare

The compare function within the Phone statistics can be used to compare time periods and divisions (custom fields) In the example below we compare the Customer Call Load between divisions Administrations and Support. It is possible to compare time intervals or divisions not both at the same time.

When comparing time intervals, you can compare the selected time interval with e.g. previous period or previous year.