calls

All Call Services (Answered and Unanswered Customer Calls)

The Answered and Unanswered Customer Calls shows the Ratio between answered and unanswered customer calls in the selected time interval.

All Call Services (Answered and Unanswered Calls)

The Answered and Unanswered Calls shows the Ratio between answered and unanswered customer and internal calls in the selected time interval.

Answered and unanswered calls

For the three main menus, you can see the number of answered and unanswered calls in your organization. The (Un) answered view shows graphs for the (Un) answered calls in total, on a daily basis, a weekday basis and on an hourly basis.

Under Customer Service you can also see answered and unanswered transferred calls. These graphs are shown in total and on a daily basis.

4