How to enable

What will change when I enable Totalview Authentication

Totalview Password and Totalview PIN

When using classic authentication the Totalview Doorway Client and Totalview Mobile App use the Totalview PIN, while the rest of the clients use the Totalview Password.
After changing to Totalview Authentication Portal only the Totalview Doorway Client will use the PIN while the Totalview Mobile App and all the clients use the Totalview Password.

Totalview Mobile App

When changing from classic authentication to Totalview Authentication Portal, all users on the mobile app must login again.
This is because the used password changes from PIN to the Totalview Password. If these differ, then their current authentication will be invalid.

Password Strength

When using classic authentication there are no password strength validations.
After changing to Totalview Authentication Portal it will enforce these password policies:

  • Must contain at least 6 characters
  • Must contain at least 3 unique characters
  • Must contain at least one uppercase character
  • Must contain at least one lowercase character
  • Must contain at least one digit

When switching from classic authentication to Totalview Authentication Portal the passwords will not be changed, and will still be allowed even if they don’t conform to the new password policies.
To force users to change password, you can check the Require Password Change for the user in Totalview Admin client.

We strongly recommend doing this after you change to Totalview Authentication Portal.

How to enable

To enable the Totalview Authentication Portal, it must be enabled on the Totalview Server, Totalview Time Server (if used), Totalview Reports (if used).

To check if the Totalview Authentication Portal server is reachable, or to verify if the URL is correct you can navigate to it in a browser. You should get a page that looks similar to this.

Enable Totalview Authentication for Totalview Server

  1. Go to your Totalview Installation
  2. Open the Server folder
  3. Edit the serverconfig.xml
  4. Set the authenticationPortal enabled to true and set the correct URL
  5. Restart the Totalview Server (find the service in services.msc and stop and restart it)

Example

Enable Totalview Authentication Portal for Totalview Time

  1. Go to your Totalview Installation
  2. Open the TimeServer folder
  3. Edit the TimeServer.exe.config
  4. Set the UseAuthenticationPortal appsetting value to true
  5. Set the AuthenticationPortalURL appsetting value to the correct URL
  6. Restart the Totalview Time Server (find the service in services.msc and stop and restart it)

Example

Enable Totalview Authentication Portal for Totalview Reports

  1. Go to your Totalview Installation
  2. Open the Totalview3Reports folder
  3. Edit the Web.config
  4. Set the UseAuthenticationPortal appsetting value to true
  5. Set the AuthenticationPortalURL appsetting value to the correct URL
  6. Restart the Totalview Reports (open cmd as admin and run the command iisreset)

Example

Last edited on September 30th, 2019