Totalview Connect

You can find Connect under Settings -> Connect in the Totalview Client

The options are New, Edit and Delete

Exclude all Totalview numbers If checked, all Totalview numbers are excluded from the actions.
 

New

 

Click the New button if you want to create a new Connect setup

 

Edit

 

You have the option to edit a previous Connect setup

 

Delete

 

Click the Delete button if you want to delete a Connect setup

 

With different Action types, you can define how calls are dispatched to other applications.

Enabled                       Enables / disables the given action

Action type                  Select from the list between Action types Start application, Activate window, Network send and Http Get

 

Action types

 

No external No action
Start application With Action type set to Start Application, it is possible to start a specific application when a customer calls you.
Activate window

 

With Action type set to Activate window it is possible to activate/set focus on a specific window. E.g., when there is an incoming call, it is convenient that the Switchboard is getting focus.
Network send With Action type set to Network send, you can e.g. get information about a specific debtor in Navision based on the incoming number.
Http Get The defined action arguments are sent as a query to the selected URL

 

Start when

Call starts Action is triggered when the call starts
Call is established Action is triggered when the call is established
Call Ends Action is triggered when the call ends

 

Direction

When I’m calling Action is triggered when you call another number

 

When someone calls me Action is triggered when someone is calling your number

 

Numbers

External Numbers Action is triggered only if an external number calls you or is called by you

 

Internal Numbers Action is triggered only if an internal number calls you or is called by you

 

Examples

 

Start application

In this example Notepad is started every time an internal number is calling.

Activate window

In this example the Totalview Switchboard get focus everytime someone calls your number. That includes both external and internal numbers.

Network send

In this example the generated information is sent directly to the local network. Action will be triggered when you have an incoming external call.

The network settings consists of a Host – network address and a port number. In addition you may specify whether to do a UDP broadcast or a regular TCP connection. The contents of the call record are sent to the network.

Using Network send with TCP is the preferred method for signaling Navision.

Http Get

The GET method is used to retrieve information from a given server using a given URI. Requests using GET should only retrieve data and should have no other effect on the data.

The defined action argumens are sent as a query to the selected URL.

The query is HTTPEncoded using the following rules:

“All characters in the query are converted except for the letters A through Z (and a through z), numerals 0 through 9, the asterisk (*), dollar sign ($), exclamation point (!), at sign (@), period (.), underscore (_), single quote (‘), parentheses, and hyphen (-). Spaces are converted to plus characters (+), and all other characters are converted into hex values preceded by the percent sign (%)”

Last edited on June 20th, 2017