PBX Functionality Matrix

 

Functionality Description Broadworks Hey Broadworks Nettala Unify 3CX IPOffice Mobile Presence
Phone State
Local device state Indicator showing if local phone is idle, alerting, queued, busy
Mobile device state Indicator showing if mobile phone is idle or busy
Call back Indicator showing if call is a call back call
Device Control
Forwarding Forward calls alerting at one device to another device (local or mobile)
Do not disturb Block incoming calls at local device
Outbound caller ID Set what number to show when calling external phones (requires elevated rights on phone network)
Mute device Mute local device
DTMF tones Send DTMF tones over active connection
Call control on local device
Dial Initiate new call
Hang up Drop current call
Pickup Answer alerting or queued call
Hold Put current call on hold
Consult/Transfer/Reconnect Execute a supervised transfer to local or external phone
Blind Transfer Execute a blind transfer to local or external phone
Divert from active queue Divert an alerting call from active queue without first answering call
Divert call to local phone Divert an alerting call from other devices to own local device
Retrieve transfer to local phone Retrieve a transferred call which is not yet answered
Retrieve transfer to external phone Retrieve a transferred call which is not yet answered 1 1
Remote calling 1 1
Smart clients (IPhone, Android)
Blind transfer of via PBX calls Blind transfer call from mobile phone if calls are via PBX 1 1 2
Call control using desktop client Execute transfer/consult etc. on mobile calls if calls are via PBX 1 1
Call group administration Admin user can add/remove users from call groups
group User can sign in/out of call groups.
Admin user can sign other users in/out of call groups
Call group
Add user to call group
User sign in/out
Call group current statistics
Call statistics
Call statistics reports Enterprise call statistics
Call log Local phone call log
Switchboard caller history When external incoming call arrives the switcboard presents a list of users that previously talked to the caller
Call group wallboard
Single call group with members Wallboard showing statistics for a sing call group including member
Multiple call groups Wallboard showing statistics for multiple call groups

1)Requires that Remote Office is activated for the user

2)Requires that Mobile Twinning is activated for the user

Last edited on February 12th, 2020