Show or hide work specification id

It is possible to toggle whether to show the work specification id together with the work specification text in My State and Contact Details view:

Choose language

It is possible to change the language of the Totalview application.
The user can choose between English, Faroese or Danish languages.

Phonebook synchronization

To synchronize all Totalview contacts to your phone contacts book, click the the “Synchronize now” button. You can always use this button if your contacts are out of sync.

Note: If you have modified a synchronized Totalview contact on your iPhone, this will override the contact information.

Tip: You can always remove all contacts associated with Totalview by going to www.icloud.com, on page Contacts delete the Totalview account and its contacts.

HTTPS MobileWeb Connector Configuration


All prerequisites must be passed before the configuration can commence.

1. MobileWeb connector must be configured and running with settings that are going to be used in production, except that it is running http instead of https.

To verify that it is running, query the MobileWeb connector endpoint with browser.

For example http://localhost:8034/rest/registerversion.

Replace localhost:8034 with the actual values used in your installation. Note the port number, as it will be used again later in this guide.

The response from MobileWeb connector to the HTTP request should be a JSON with RegisterVersionResult and information about license and version numbers.

2. PowerShell version must be 3 or newer.

To determine PowerShell version, run the following command in PowerShell (as Administrator) prompt:


The output should be 3 or higher.

3. A valid certificate, with private key, must be installed on Personal Certificate Store for Local Computer account.

To see list of installed certificates run in PowerShell, as Administrator:

Get-ChildItem Cert:\LocalMachine\My

The certificate intended to be used with the MobileWeb connector must be shown in the output from the command.

To verify that you also have the private key for the certificate, an export with certutil -exportPFX should output message “Encryption test passed”.

Run the following in PowerShell (as Administrator):

certutil -exportPFX <thumbprint> foo.bar

Use the relevant thumbprint from the Get-ChildItem command before.

There should now come a prompt to provide password. Press ctrl+c to abort.

In the output for the certutil command it should say “Encryption test passed”, before the password prompt. If that’s the case, then the certificate is installed correctly, with private key.

If, in the output of the certutil command it says, “Cannot find the certificate and private key for decryption.”, then you don’t have the private key and cannot proceed with configuring MobileWeb connector for secure communication (https) until this is fixed.

Gather Information

1. Get MobileWeb port number

(This step can be skipped if you already got the MobileWeb connector port number in the prerequisite check section.)

Start PowerShell prompt as Administrator in MobileWeb installation folder under Totalview installation. It is often C:\Program Files (x86)\formula.fo\Totalview3\WCF\MobileWeb_XXX (where XXX is MobileWeb connector name in Totalview Admin).

Run the following command:

Get-Content Totalview3WCF.exe.config | Select-String “add baseAddress” | Select-Object -First 1

This should output the MobileWeb connector endpoint and the port number that it is running on.

2. Assign MobileWeb connector port number to PowerShell variable

Store the port number from previous command in a PowerShell variable by running the following command (RUN AS ADMINISTRATOR):

$mobilewebport = <port number>

Replace <port number> with the port number outputted in PowerShell command in previous section.


$mobilewebport = 8034

Verify that the port number was saved by running the following command:

echo $mobilewebport

It should output the port number to the console.

Use this same PowerShell session for the remainder of this guide.

3. Get certificate thumbprint

Take the thumbprint of the certificate that passed in step 3 of the prerequisite check. Assign it to a PowerShell variable the same way as you did with the mobilewebport variable:

$thumbprint = ‘<thumbprint>’


$thumbprint = ‘6042aef35be8da8a454d0288cf57f6e8’

Verify that the thumbprint was saved by running the following command:

echo $thumbprint

It should echo the thumbprint value in the console.

Use this same PowerShell session for the remainder of this guide.

Making the switch to HTTPS

MobileWeb Configuration

Method 1: Manual Edit

Stop the MobileWeb connector from the Totalview Admin console.

From Totalview Admin, select the MobileWeb connector in Connectors-Overview and press Install/Update.

Open Totalview3WCF.exe.config in a text editor and follow the instructions described there.

Method 2: Script

Stop the MobileWeb connector from the Totalview Admin console.

From Totalview Admin, select the MobileWeb connector in Connectors-Overview and press Install/Update.

Use the same PowerShell session as in previous sections. Make sure your current directory is in the MobileWeb connector folder.

Execute the following two commands to make the configuration changes MobileWeb connector configuration file:

$qm = [string]([char]34)

(Get-Content Totalview3WCF.exe.config).Replace(“baseAddress=$($qm)http://”, “baseAddress=$($qm)https://”).Replace(“bindingConfiguration=$($qm)basicHttpWithoutTls$($qm)”, “bindingConfiguration=$($qm)basicHttpWithTls$($qm)”).Replace(“bindingConfiguration=$($qm)webHttpWithoutTls$($qm)”, “bindingConfiguration=$($qm)webHttpWithTls$($qm)”).Replace(‘httpGetEnabled’, ‘httpsGetEnabled’).Replace(‘mexHttpBinding’, ‘mexHttpsBinding’) | Set-Content Totalview3WCF.exe.config

There is no output.


To verify that the configuration has been updated a sample of baseAddress attribute can be made. The protocol value should now be https, instead of http:

Get-Content Totalview3WCF.exe.config | Select-String “add baseAddress” | Select-Object -First 1

Windows OS Configuration

Run the following commands to assign the certificate to the port where the MobileWeb connector is running:

netsh http add sslcert ipport=”$mobilewebport” certhash=”$thumbprint” appid=”{bfc1c581-4403-4fcf-b527-5312d1511822}”

If you get error “Cannot create a file when that file already exists.”, then you need to remove existing sslcert configuration for same port. Running the following command, and rerunning previous netsh http add sslcert, should fix the issue:

netsh http del sslcert ipport=”$mobilewebport”

Now start the MobileWeb connector again.


Verify in Totalview Admin that the MobileWeb connector is running.

Open https://localhost:8034/rest/registerversion (replace localhost:8034 with the actual values used in your installation) in browser.

Request should work and browser should say that communication is secure and certificate is valid.

HTTPS configuration is now complete. Congratulations!

Post Script

Beware when upgrading MobileWeb connector, using the Install/Update functionality in Totalview Admin, that all value in Totalview3WCF.exe.config will be changed back to be http compatible. To support https again, this must be reconfigured. This can be done by through the steps described in Making the switch to HTTPS section.
Alternatively the configuration file (Totalview3WCF.exe.config) can be backed up before Install/Update and then restored afterwards.

Offline state registration

In situations where no internet connection is available, Totalview offers users the possibility to make state registrations offline. In order to accomplish that, Totalview monitors the state of your internet connection continuously. When no connection is present, it will show a status message at the bottom:


At this point, users can continue to register their states just as they normally would (as described in Specifying your state), as every state registration will be stored locally on the phone. You can see your offline registrations by clicking on the status message in the top, which will open the offline states overview:



The overview shows a list with all state registrations that have not been send to the Totalview server. Users can delete a registration by swiping an item to the left and clicking on “Delete”. Once an internet connection is re-established, Totalview will automatically send all remaining offline states to the server.



Changing the Remote Office number

Using the settings in the Totalview iPhone application, you can easily change your Remote Office phone number where ever you are. This number will be used instead of your local device, as all calls from and to your local device will be routed over it.

In order to change it, just edit the “Number” field in the Remote Office Number section of the settings:


Note that this option is only available for installations that use the Broadworks telephony platform.

(De)Activate Remote Office

If your work requires you to frequently be away from your office, you can make use of the in/built Remote Office setting in Totalview.

Toggling contact images

It is possible to toggle the user images in the contact list by opening the settings page and changing the “Show images in contacts” option.


The Totalview app for iPhone offers some basic settings, including: Logging out, Toggling contact images, Changing the remote phone numb…

Using service codes

If you have set up service codes in Totalview, you can choose these in the Phone Options by tapping on the “Use Service Code” button.

Phone Options

The Phone Options on the iPhone app provide a number of useful shortcuts, such as changing forwarding rules, activating “Do Not Disturb”…

Making a phone call

Using the dial pad in the Call Log, you get the possibility to make phone calls through the Totalview Telephony system.

Navigating the Call Log

The Call Log can be reached by tapping on the phone icon in the bottom menu. You will be presented with a list of your latest call entries.